Services
Common questions
- Am I covered for dental and optical treatment?
What dental and optical treatment is typically covered under international health insurance plans.
- How do I get pre-authorisation for a planned procedure?
How to get pre-authorisation for planned hospital treatment or specialist procedures.
- How does The Insurance Concierge get paid?
How The Insurance Concierge is paid and why our advice costs you nothing.
- What is the difference between international and local health insurance in Singapore?
The key differences between international health insurance and local Singapore health plans like Medishield Life and Integrated Shield Plans.
- Does my plan cover maternity and newborn care?
Understanding what maternity cover typically includes and what to look for when choosing a plan.
- Will my pre-existing conditions be covered?
How pre-existing conditions are assessed and what cover you can expect.
- Why has my renewal premium increased?
Why your premium increases at renewal and what factors drive the change.
- When should I start my policy renewal process?
How early should you start the renewal process and what to expect when your policy is due.
- What happens if my claim is rejected?
What to do if your insurer denies or reduces your claim, and how we advocate on your behalf.
- How do I make a claim with my international health insurance?
A step-by-step guide to making a claim — whether direct billing or reimbursement — and how The Insurance Concierge supports you throughout.
- With health insurance, is major illness insurance necessary?
What is the difference between Medical Insurance and Major Illness Insurance? Do I need both?
- Travel Insurance - Tips I wished I Knew back then
Travel insurance Tips you wished you knew that could have save you much frustrations. Travel Smart and Travel Safe