Allianz
Submitting an Allianz claim manually
Disclaimer - This article is not from the insurer and is only for the reference for members under the care of The Insurance Concierge. It does not replace or override the official policy wording, which remains the legally binding document of reference.
If you would rather not use the online portal, you can still claim on the official Allianz form. Here is what to send and where.
If you prefer not to use the online portal to submit medical claims, or are unable to use it, you can still submit claims manually using the official claim form. Below is a step-by-step guide to help you submit correctly.
What you need: the official claim form
- Download the form from Allianz's website: FRM-CF-SG-0520.pdf
- Email to: claims@allianzworldwidecare.com
- Fax to: +353 1 645 4033, or
- Post to: Claims Department, Allianz Care, 15 Joyce Way, Park West Business Campus, Nangor Road, Dublin 12, Ireland
How to submit a manual claim, step by step
| Step | Action |
|---|---|
| 1. Fill out the form carefully | Complete all required sections in the claim form: personal details, policy number, patient details, diagnosis and treatment dates, provider details, and treatment or medication costs. Ensure the form is signed where indicated. |
| 2. Attach supporting documents | Include original receipts and invoices from the hospital, clinic or pharmacy, the doctor's referral (if required), diagnostic reports and prescriptions, whichever apply to your claim. |
| 3. Take copies (optional but recommended) | Keep a photocopy or scanned copy of everything you submit, including receipt originals, the form and reports, for your records. |
| 4. Submit via email or post | Send the completed form and documents to the claims address provided by the insurer. Check you have the correct mailing address. |
| 5. Sections 5 and 6 | These sections are not mandatory, but we strongly recommend getting your physician to populate them if your treatment bill is large, the treatment plan is complex, bills are not itemised, or your policy was enrolled under moratorium or full medical underwriting terms. |
| 6. Tracking your claims | The claims outcome will be published in your member portal. You may also enquire on the status via the insurer's customer service email, asia.helpline@e.allianz.com. |
What to expect, and approximate processing times
- Once Allianz receives your claim package, they will process and review it. This may take longer than portal claims, because of manual handling.
- After approval, reimbursement will be made via bank transfer, or as per your payment instructions. Bank fees may apply depending on your bank, and these are typically borne by the member under the policy's "currency and charges" clause.
- Keep an eye on your email and contact details. Allianz may reach out if they require additional documentation.
When you should still consider using the online portal
Using the portal remains the fastest and most convenient method. It helps you to:
- Automatically track claim status
- Upload digital scans or photos of invoices and reports
- Avoid postal delays or lost documents
- Receive quicker reimbursement
However, manual submission remains a valid and supported option, especially if you prefer paper handling or don't have easy portal access.